Questions & Answers
Welcome to our question and answer section, where we provide responses to the questions you may have. If you still have questions, please feel free to reach out. We would be happy to help.
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Question: Who are the services for?
Answer: Our services are perfect for anyone who wants to preserve and share their life story or the story of a loved one. We work with individuals, couples, and families.
Question: What will I get as an end product?
Answer: You will receive a high quality documentary style video that tells your Story. You will also get a premium print magazine or hard-cover coffee table book of your Story.
Question: What is the process like?
Answer: While our general process is outlined on the Our Process page, we understand that every story is unique. We're happy to adjust the experience to make you feel comfortable and ensure your Story is captured in a way that truly reflects you.
Question: How long does the process take?
Answer: Depending on our schedule, we can typically meet and record your video within a week. It does take us about 4 weeks to scan/enhance any photos, edit/create your video, and create/print your premium magazine. We want to make sure we have plenty of time for any edits you would like to ensure your Story perfect.
Question: Do I have to be on camera?
Answer: Your comfort is our priority throughout the entire process. If you’d rather share your story without being on camera, we’re happy to accommodate your needs. There are plenty of meaningful ways to bring your story to life with just audio interviews.
Question: What kind of Stories do you help tell?
Answer: Every story is unique. Common themes include: family history & heritage, career journeys, love stories, military service, overcoming challenges, life lessons, and legacy messages for future generations. But, really the sky is the limit in the type of Story we can help you tell.
Question: How much does it cost?
Answer: We offer several different packages. Please review the information on the packages page of the website.
Question: What type of payment do you accept?
Answer: A 25% deposit is required before the planning session. The remaining balance can be paid in full or via 2 or 4 monthly installments after the final delivery of your video. We accept personal checks, Venmo, or Paypal.
Question: Can I order additional copies of the printed magazine or hard-cover coffee table book?
Answer: Absolutely! Just let us know if you’d like additional copies, and we’ll provide the cost per issue. You can order extra copies anytime within 4 months of receiving your original magazine or hard-cover coffee table book. We can not make any changes to the additional copies. They will be exactly like the original copy.
Question: How many photos can I include?
Answer: The number of photos you can include depends on the package you pick. Please review the package details for additional information.
Question: What does the premium magazine or hard-cover coffee table book look like?
Answer: Your magazine or coffee table book will be custom-designed with: high-quality paper and binding, a personalized cover and title, full-color photos, and we will take your spoken Story and turn it into professionally written stories. It’s a timeless keepsake you'll be proud to share.
Question: Where will you record the video?
Answer: We’re happy to record your video in a location where you feel most comfortable. Ideally, the space should be quiet and free from interruptions. Most of our clients choose to film in their homes for this reason. If you prefer a public location, we’ll need to see if there are any permits required. Please note that depending on the requirements we may not be able to film in these areas.
Question: Can you record the video remotely?
Answer: To ensure the best possible video quality, we prefer to record in person.
Question: How far will you travel to record the video?
Answer: We are based in the Jackson, MS metro area and regularly serve clients in Hinds, Madison, and Rankin counties. If you're located outside this area, don’t worry - we’re still committed to helping you tell your story. Let’s discuss your location to see if we can accommodate it. Please note that additional travel fees may apply for areas beyond our standard service region.
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